Return Policy

Equipment Returns

With the exception of the items listed in the "Final Sale & Nonreturnable Items" section below, unused, regularly stocked items may be returned by contacting our customer care team within 30 days of the invoice date. A representative will create a return authorization and give you further instructions for completing the return process. Each return is subject to a 30 percent restocking fee which will be deducted from your refund amount. The customer will also be responsible for securing a shipping agent to return the merchandise, plus all shipping fees incurred.

Items shipped directly to you from a manufacturer require a return authorization from that manufacturer. A member of our customer care team can assist you in securing that authorization.

All returned items must be new, unused, and in the original packaging.
Items that were purchased new and returned in used condition will not be refunded.

Final Sale & Nonreturnable Items

All items marked Final Sale cannot be returned.
Additional nonreturnable items:

• Used equipment and supplies
• Special order items, such as personalized business cards
• Furniture, shelving and other hard assets that can be capitalized
• Closeout items
• Perishable and consumable items, such as coffee
   

Restocking Fees

There are many costs involved in processing a return. To keep our prices as low as possible, we charge a 30 percent restocking fee for all items returned, with exceptions as noted in the return policies.

Additional Restocking Fees

In some situations, additional shipping and handling fees will be assessed in the return process. Please keep in mind that items shipped to you with "Free Shipping" are only free when shipping from Eagle Specialty Coffee to you. Free shipping does not apply in the case of a return. These fees will be deducted from your refund amount.

Defective Merchandise

If you receive a defective item, you will have to file a warranty claim. For more information on warranties and this process please contact us.

Missing or Damaged Items

Claims of items missing from a shipment or damaged in transit must be reported within three business days of receipt of the merchandise. Anytime you receive items, please take some time to carefully inspect your items. Each shipment will include a packing label on the box. Please verify that you received all items listed on that label.

Order Cancellation

• Open Order: If your order is still open in our system, please contact our customer care team to cancel your order. If you order has not shipped yet, you will receive a full refund less any direct fees incurred by us in processing your order and payment.
• Shipped Order: If your order has already shipped, accept delivery of the order and initiate a return authorization through our returns process. You may be charged a restocking fee and any shipping fees associated with the return.